Question 1

What kind of business is Glimpze best for?

Accepted Answer

Glimpze is designed for B2B businesses that want to convert more website visitors into leads. It's perfect for sales and marketing teams who want to engage high-intent visitors in real-time with live video, audio, or chat conversations.

Question 2

Is my visitor data secure with Glimpze?

Accepted Answer

Absolutely. Data security and privacy are our top priorities. We utilize robust encryption and secure infrastructure to protect all visitor interactions and data. Your customer conversations and visitor information are kept private and secure. Video and audio is transmitted via 'Web Real Time Communication' (WebRTC), which uses something called Secure Real-time Transport Protocol (SRTP) to encrypt video and audio data when moving between two devices.

Question 3

Can I try Glimpze for free?

Accepted Answer

Yes! Glimpze offers a free version so you can experience the power of live customer engagement firsthand. You can get started right away and see how instant video and chat conversations can transform your website conversions.

Question 4

What makes Glimpze different from traditional chat widgets?

Accepted Answer

Glimpze goes beyond text-only chat by enabling face-to-face video conversations, giving you real-time visibility into who's on your website, and providing context about what pages visitors are viewing. This creates genuine human connections that build trust and convert better than traditional chatbots or contact forms.

Question 5

How does Glimpze help convert more leads?

Accepted Answer

Glimpze captures leads at their peak moment of interest by enabling instant engagement when visitors are on high-intent pages like pricing or features. Instead of waiting hours or days to follow up on a contact form, you connect immediately while their buying intent is highest, dramatically shortening your sales cycle.

Question 6

Can I see who's on my website in real-time?

Accepted Answer

Yes! Glimpze provides a Live Visitor Feed that shows you who's currently browsing your website, including their location and what pages they're viewing. This allows you to proactively engage high-value prospects rather than waiting for them to reach out first.

Question 7

What types of conversations does Glimpze support?

Accepted Answer

Glimpze supports live video calls, audio calls, and text chat. You can choose the communication method that works best for each situation - video for product demos and trust-building, audio for quick support calls, or chat for simple questions.

Question 8

Can Glimpze be used for customer support?

Accepted Answer

While designed as an inbound sales tool, it can easily be used for customer support. Glimpze enables instant, real-time support through video or chat, eliminating the back-and-forth of email support. Your support team can see exactly what page the customer is on, providing immediate context, and resolve issues faster with clearer communication through video.

Question 9

Is Glimpze easy to use?

Accepted Answer

Yes! Glimpze is meant to be very easy to use. Create an account, design your widget (or use on of our preset themes), and insert a single script into your website header. Then you're in business - simple as that.

Frequently Asked Questions