Live chat customer service, without the ticket queue.
Glimpze puts live chat, an AI agent trained on your docs, and instant video with screen sharing in one widget — so customers get answers while they're still asking, not tickets they wait on.
Support
Support queues weren't built for people mid-problem.
Customers don't want a ticket number. They want the answer, on the page where the problem happened.
Problem 01
Tickets make customers wait
A question that takes thirty seconds to answer sits in a queue for hours. By the time the reply lands, the customer has moved on — or churned.
Problem 02
The same twenty questions
Most support volume is the same handful of questions, asked again and again. Answering them by hand is where your team's day goes.
Problem 03
Some problems need a screen
“It doesn't work” is unanswerable over email. Without seeing the customer's screen, support becomes a guessing game played in slow motion.
Live chat for customer service that answers in seconds.
Real people with real faces, on the page where the question comes up. Conversations queue fairly during spikes, route to the right agent automatically, and stay with the agent who already knows the context.
- Queue-aware chat that handles peak volume
- Smart routing, with same-agent continuity
- Reply straight from Slack when you're not in the dashboard
Incoming conversations
2 agents onlineRefund for a double charge
Emma Ward · Billing
SamAPI key not working
Liam Chen · Technical
JordanAdd a teammate to our plan
Ava Patel · Account
SamFair queueing · returning customers keep the same agent
An AI customer service chatbot trained on your docs.
The AI agent resolves the repeat questions around the clock — with cited answers from your own knowledge base, not a generic script. When a question goes beyond it, a human joins the same conversation with full context.
- Answers 24/7 from your docs, pricing, and help center
- Cites its sources, so customers can trust the answer
- Hands off to a human the moment it matters
Answered by AI this week
Where can I download my invoice?
×34How do I reset my password?
×21Can I change plans mid-cycle?
×12Webhook signature failing
→ JordanCited answers from your docs · sensitive topics always escalate
Video chat and screen sharing for customer support.
Some problems can't be typed. One click turns a chat into a face-to-face call with screen sharing, right inside the widget — no downloads, no meeting links, no “can you send a screenshot.”
- Escalate chat to video in one click
- See the customer's screen and solve it live
- Customers stay on your site the whole time
Emma is sharing her screen
02:41
SamEverything else a customer service team needs.
The conversation is the front door. Glimpze handles what happens behind it.
Cobrowsing
Guide customers through your site cursor to cursor, in view-only mode — no setup on their side.
AI summaries
Every conversation distilled into takeaways and action items, sent where your team works.
Slack notifications
The right agent gets pinged the moment a customer needs help — and can reply from Slack.
Security & guardrails
GDPR-ready, with strict limits on what the AI can say and see. Sensitive topics always escalate.
From question to resolution, in one conversation.
No portals, no ticket numbers, no “we'll get back to you.”
Step 01
Customers ask on the page
No ticket portal, no email thread. The widget sits where the problem happens, and a conversation starts with one click.
Step 02
AI answers or routes
The AI agent resolves the repeat questions instantly from your docs — and routes anything else to the right available agent.
Step 03
Escalate to video when it helps
When words aren't enough, the same conversation becomes a video call with screen sharing. No downloads, no meeting links.
<5s
from click to a face-to-face conversation.
24/7
AI answers, cited from your own docs.
2 min
from install to your first conversation.
Customer service questions, answered.
Can Glimpze replace my customer service live chat tool?
Yes. Glimpze is live chat for customer service with queueing, smart routing, and Slack alerts built in — plus what most chat tools lack: an AI agent trained on your docs and one-click escalation to live video with screen sharing, all in the same widget.
How does the AI customer service chatbot work?
The AI agent is trained on your own docs, pricing, and knowledge base — not a generic script. It answers repeat questions instantly, cites where each answer came from, and follows guardrails you define about what it can say and see.
Does the AI hand off to a human agent?
Yes, and cleanly. The moment a question goes beyond what the AI can resolve — or a customer asks for a person — the conversation routes to an available agent with the full context already in place. No one repeats themselves.
Can customers escalate from chat to a video call?
One click turns a chat into a live video call with screen sharing, right inside the widget. There are no downloads and no meeting links — the customer stays on your site the whole time.
How long does it take to set up customer service live chat?
The widget installs with a single line of code and is typically live in minutes. Connect your knowledge base to switch on AI answers, and add routing rules and Slack notifications as your team grows into it.