Pay for capacity. Not for checkboxes.
Every Glimpze plan ships the whole product — live video, AI chat, routing, recording, and the API. What changes between plans is how much of it you can run.
Free
Put live calls and AI chat on one site and see what your traffic does.
- Team seats
- 3
- Calls per month
- 30 (60 min)
- AI chat credits
- 250 / mo
- Every feature below, no trial clock.
- AI chat grounded in your own content.
- No credit card required.
Best for pilots, single sites, and small teams getting started.
Pro
Most popularTen times the call and AI capacity, more seats, and priority support.
- Team seats
- 5
- Calls per month
- 300 (600 min)
- AI chat credits
- 2,500 / mo
- Top up AI credits any time.
- Priority email support.
- Same feature set, ten times the room.
Best for sales and support teams running Glimpze across real traffic.
Enterprise
Your own limits, your own contract, and a person who knows your account.
- Team seats
- Custom
- Calls per month
- Custom
- AI chat credits
- Pooled
- Credits pooled across every project.
- Dedicated success manager.
- Custom integrations and invoicing.
Best for high-volume teams with procurement, security review, or custom routing.
Prices in USD, billed monthly. Cancel or change plan at any time — no annual lock-in.
One credit, one AI reply.
AI chat is the only metered part of Glimpze. Every reply your assistant sends a visitor spends one credit, whatever it took to produce it. Everything else your team does is unmetered.
A plain answer
The assistant replies from its instructions and the conversation so far.
A grounded answer
The assistant retrieves from your website, sitemap, and uploaded documents before replying.
An AI action
The assistant books a meeting, collects details, starts a call, or hands off to a human.
You are metered on AI replies only. The rest of the product runs on your plan capacity, not your credits.
- Live chat from your team
- Video and voice calls
- Welcome messages
- Proactive nudges
- Call recordings and transcripts
- AI call summaries
Free
250
credits per month
Roughly 60-80 visitor conversations.
AI chat pauses until your next reset. The widget falls back to human handoff or your lead-capture form, so no visitor hits a dead end.
Pro
2,500
credits per month
Roughly 600-800 visitor conversations.
Top up instantly, or let AI chat pause and fall back the same way Free does. You are never billed for an overage you did not buy.
Top-ups: $20 per 2,500 credits. Top-up credits roll over while your subscription is active.
Enterprise
Custom
pooled monthly allowance
Sized to your traffic, shared across every project.
Agreed in your contract, with alerting before you get there.
Top-ups: Included in your contract.
Credits reset on your billing date and are counted per account, not per project. Usage is visible in the workspace at any time.
Everything, on every plan.
We do not hold features back to sell you the next tier. Plans differ on capacity, credit top-ups, and how quickly we pick up the phone.
| Compare plans | Free$0 / mo | Pro$79 / mo | EnterpriseCustom |
|---|---|---|---|
CapacityThe only thing that actually changes between plans. | |||
| Team seats | 3 | 5 | Custom |
| Video and voice callsCounted per month, with a total minute cap. | 30 calls / 60 min | 300 calls / 600 min | Custom |
| AI chat creditsOne credit per AI reply. | 250 / mo | 2,500 / mo | Pooled, custom |
| AI credit top-ups | $20 / 2,500 | In contract | |
| Live chat conversations | Unlimited | Unlimited | Unlimited |
| Websites and projectsGrouped under one organization account. | Unlimited | Unlimited | Unlimited |
Live conversationsChat, call, and take over from the same place. | |||
| Live chat with visitors | |||
| HD video and voice calls in the browserNo plugin or app install for the visitor. Dropped calls reconnect automatically. | |||
| Real-time visitor feed and profilesWho is on the site now, what they viewed, and every past conversation. | |||
| Live Hub operator consoleOne board for waiting, browsing, chatting and in-call visitors — with team pulse, activity timeline, teammate invites and post-call ratings. | |||
| Live screen viewBetaWatch the visitor’s screen while you help them. | |||
| Call recording, transcripts and AI summariesBetaSummaries never spend AI chat credits. | |||
AI chatAnswers grounded in your content, with actions you control. | |||
| AI chat grounded in your contentAnswers cite your own material instead of guessing. Test retrieval and inspect any turn before you ship it. | |||
| Knowledge from your site, sitemap, URLs and documents | |||
| Custom persona, tone and guardrailsName, avatar, system prompt, and the topics it must refuse. | |||
| AI actionsHand off to a human, collect details, book a meeting, or start a call — routed by your own workflow policy. | |||
| Proactive outreach and welcome messages | |||
Widget and brandingMake it look like it was always part of your site. | |||
| Two widget looksClassic launcher or the Island surface. | |||
| Colors, fonts and brand logo | |||
| Custom triggers, placement and entry behaviourPreview every change live before it goes out. | |||
| CTA templates with live agent avatarsDrop button or card CTAs anywhere on the page. | |||
| Custom form fields | |||
Routing and availabilityThe right person, on the right page, at the right hour. | |||
| Segments and segment-based routingMatch on path, domain, referrer or country, then route to the right people. | |||
| Team and per-agent availability schedulesManual or scheduled presence, in your project timezone. | |||
| Offline lead capture | |||
| NotificationsBrowser, sound, in-app and Slack. | |||
Integrations and developer toolsGlimpze data where the rest of your stack already lives. | |||
| Slack | |||
| Google CalendarReal availability, including next-free time. | |||
| HubSpot CRM syncContacts, engagements and recording links. | |||
| Salesforce CRM syncBeta | |||
| Developer APIsJavaScript SDK, widget events, visitor prefill, and the server-side availability API. | |||
Analytics, security and supportWhat happened, who can see it, and who picks up when you ask. | |||
| Conversation and call analyticsEngagement funnel, interaction mix, and trends over time. | |||
| Agent, resolution and AI action metricsIncluding the post-call rating breakdown. | |||
| Encrypted media and tenant isolationWebRTC audio and video over SRTP; row-level isolation per account. | |||
| Owner, admin and agent roles | |||
| GDPR requests, privacy notice and Cookiebot consent | |||
| Support | Priority email | Dedicated manager | |
| Custom contract, invoicing and onboarding | |||
| Start free | Upgrade to Pro | ||
Beta — built and running in production, rolled out account by account. Ask us and we will tell you exactly where it stands for your setup.
Pricing questions.
What counts as a call?
One video or voice conversation between a visitor and your team. Plans cap both the number of calls and the total minutes, whichever you reach first. Text chat is never capped.
What spends an AI chat credit?
One credit per reply the AI assistant sends a visitor. A grounded answer that searched your knowledge base costs the same as a one-line reply. Your own team’s messages, calls, welcome messages, proactive nudges, and AI call summaries never spend credits.
What happens when I run out of AI credits?
AI chat pauses and the widget falls back to human handoff or your lead-capture form, so visitors still reach you. On Pro you can top up instantly at $20 per 2,500 credits. You are never charged for an overage you did not buy.
Do unused credits roll over?
Monthly plan credits reset on your billing date. Top-up credits you bought on Pro roll over for as long as your subscription stays active.
Is any feature locked behind Pro?
Almost none. Every plan gets the full product: AI chat, live video, recording, routing, integrations, and the API. Plans differ on capacity, on credit top-ups, and on support level.
What does Beta mean on this page?
Built and running, but still being rolled out to accounts one at a time. Ask us to switch it on and we will tell you honestly where it stands.
Can I change or cancel my plan?
Yes. Upgrade, downgrade, or cancel from the billing page at any time. Downgrading takes effect at the end of the paid period and your account drops back to Free limits rather than being locked.
How do seats work?
A seat is a teammate who can answer chats and take calls. Pending invitations count against the cap. Enterprise accounts get a negotiated seat count.