Glimpze Terms of Service

Effective Date: June 22, 2026

These Terms of Service ("Terms") govern access to and use of the Glimpze website, dashboard, embedded widget, APIs, and related services (collectively, the "Service"). The Service is provided by Glimpze ApS, CVR no. 46352092, Porcelaenshaven 26, 2000 Frederiksberg, Denmark ("Glimpze", "we", "us", or "our").

By creating an account, accepting an invitation, embedding the widget, subscribing to a paid plan, or otherwise accessing or using the Service, you agree to these Terms on behalf of yourself or the company or organization you represent ("Customer" or "you"). If you do not have authority to bind that entity, you must not use the Service.

1. Who These Terms Apply To

The Service is intended for business use only. You represent and warrant that you are using the Service solely for business or professional purposes and not as a consumer.

2. The Service

Glimpze provides software that helps businesses engage website visitors through embedded chat and live call experiences, visitor routing, proactive outreach, AI-assisted conversations, team collaboration, integrations, analytics, and related workflow tools.

Certain features may depend on third-party providers, including communications, payments, CRM, calendar, hosting, analytics, and AI providers. Features may vary by plan, configuration, region, or availability.

3. Accounts, Seats, and Workspace Access

You are responsible for all activity that occurs under your accounts, workspaces, projects, and seats. Customer must keep login credentials secure, maintain accurate account information, and ensure that only authorized users access the Service.

Customer is responsible for assigning appropriate internal roles and permissions. We may suspend or restrict access if we reasonably believe an account has been compromised or is being used in violation of these Terms.

4. Customer Responsibilities for Website Deployment

Customer is responsible for how the Service is deployed on Customer's websites, landing pages, applications, and other digital properties. Customer must ensure that its use of the Service, including visitor tracking, contact collection, chat, call initiation, proactive messaging, custom forms, booking flows, and integrations, complies with all applicable laws, regulations, and industry requirements.

Customer is responsible for, where required:

• providing legally required privacy notices, cookie notices, and other disclosures;
• obtaining legally valid consent for cookies, tracking, analytics, or marketing activities;
• obtaining any notices or permissions required before collecting visitor information;
• configuring the Service in a way that reflects Customer's legal and operational requirements; and
• ensuring that Customer Content and Customer's use of the Service do not infringe third-party rights.

5. Visitor Information and Customer Content

"Customer Content" means information submitted to, collected through, stored in, or otherwise made available to the Service by or on behalf of Customer, including visitor information, chat messages, call metadata, custom form responses, uploaded files, URLs submitted for AI knowledge features, CRM field mappings, and configuration data.

Customer retains all right, title, and interest in Customer Content. Customer grants Glimpze a non-exclusive, worldwide, royalty-free right to host, copy, transmit, process, display, and otherwise use Customer Content solely as necessary to provide, secure, maintain, support, and improve the Service, and to comply with law. This right does not include, and Glimpze does not acquire, any right to use Customer Content to train Glimpze's or any third party's artificial intelligence or machine-learning models (see Section 7).

Customer represents and warrants that it has all rights, permissions, and legal bases necessary for Glimpze to process Customer Content as contemplated by these Terms.

6. Acceptable Use

Customer may not, and may not permit others to:

• use the Service for unlawful, fraudulent, deceptive, defamatory, or abusive activity;
• upload or transmit malicious code, spam, or harmful content;
• attempt to gain unauthorized access to the Service or other accounts, systems, or data;
• reverse engineer, copy, resell, or create derivative works of the Service except as permitted by law;
• use the Service to violate privacy, data protection, telecommunications, consumer, or marketing laws;
• submit special-category, health, payment-card, government ID, or other highly sensitive data unless separately agreed by us in writing; or
• use the Service in a way that could damage, disable, overburden, or impair the platform.

7. AI Features

The Service may include AI-powered features, including AI-assisted chat, knowledge retrieval, visitor routing, proactive prompts, and workflow suggestions. AI outputs may be inaccurate, incomplete, or unsuitable for a particular use case and must be reviewed by Customer before being relied upon.

Customer remains responsible for instructions, policies, knowledge sources, actions, messages, and decisions made through or based on AI features. Glimpze does not guarantee that AI outputs are correct, lawful, or fit for Customer's intended purpose.

No training on Customer Content. No Customer Content will be used to train Glimpze's or any third party's artificial intelligence or machine-learning models. Customer Content is processed solely to provide, secure, maintain, and support the Service for Customer. Where AI features rely on third-party AI providers, those providers are engaged under terms that prohibit using Customer Content to train their models.

AI-generated outputs are non-binding and do not by themselves create any offer, commitment, discount, or contractual obligation. Where a binding commitment is required, it must be confirmed by an authorized human representative.

8. Third-Party Services and Integrations

The Service may interoperate with third-party products and services such as communications providers, Stripe, HubSpot, calendar providers, consent platforms, and AI providers. Customer's use of those third-party services may be subject to separate third-party terms and privacy policies.

Glimpze is not responsible for third-party services, including their availability, security, functionality, or changes. We may add, change, or remove integrations from time to time.

9. Fees, Plans, Billing, and Renewals

Some parts of the Service are offered under free plans, while other features require a paid subscription or a custom enterprise arrangement. Plan limits may include seat caps, call volumes, call durations, and feature access.

Paid subscriptions are billed in advance on the billing cycle presented at checkout or otherwise agreed in writing. Unless otherwise stated, subscriptions renew automatically for successive billing periods until cancelled.

Customer authorizes Glimpze and its payment processors to charge all applicable fees, taxes, and other amounts using the payment method on file. If payment fails, we may suspend or downgrade access until payment is received.

Except where required by law or expressly agreed by us in writing, fees are non-refundable and unused time, capacity, or call allowance does not roll over.

10. Free Trials, Beta, and Evaluation Use

We may make the Service, or certain features, available on a free, trial, evaluation, beta, or early-access basis ("Trial and Beta Features"). Trial and Beta Features are provided for evaluation only, "as is" and "as available", may be changed, suspended, or withdrawn at any time, and may be subject to additional terms presented at sign-up.

Trial and Beta Features may offer reduced or different functionality, are excluded from any service-level or support commitments, and may be less reliable than generally available features. Unless we agree otherwise in writing, configurations, content, and data created during a trial or evaluation may be deleted at the end of the trial period, and we may set or change usage limits for trial access.

11. Support and Service Availability

We provide the Service on a commercially reasonable-efforts basis and aim to keep it available, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance, and parts of the Service may be temporarily unavailable.

Unless a specific service-level agreement (SLA) or support plan is expressly agreed in an order form or written agreement, support is provided on a commercially reasonable basis through the channels we make available, and no SLA applies. We may modify, update, enhance, or discontinue all or part of the Service from time to time, and will use commercially reasonable efforts not to materially reduce the core functionality of a paid plan during an active subscription term, except where required for security, legal, or technical reasons.

12. Suspension, Downgrade, and Termination

We may suspend, limit, or terminate access to the Service if Customer breaches these Terms, fails to pay fees, creates a security or abuse risk, or uses the Service in a way that may expose us, the Service, or others to harm or liability.

Customer may stop using the Service at any time. If Customer cancels a paid subscription, cancellation will take effect at the end of the then-current paid term unless otherwise required by law or expressly stated by us.

13. Effect of Termination; Data Export and Deletion

On expiry or termination of these Terms or the applicable subscription, Customer's right to access and use the Service ends. For a limited period after termination, where the Service makes export functionality available, Customer may export Customer Content; Customer is responsible for exporting any Customer Content it wishes to retain before the end of that period.

Following termination, Glimpze will delete or return Customer Content in accordance with its standard data retention practices and the DPA (where applicable), except where retention is required by law or permitted to maintain records evidencing the proper processing of personal data. Provisions that by their nature should survive termination will survive, as described in Section 25.

14. Confidentiality

Each party may receive non-public information from the other that is identified as confidential or that should reasonably be understood to be confidential ("Confidential Information"). Each party will use the other party's Confidential Information only to perform under these Terms and will protect it using reasonable care.

Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already lawfully known, is independently developed without use of the other party's Confidential Information, or is lawfully received from a third party without restriction.

15. Intellectual Property

Glimpze and its licensors retain all right, title, and interest in and to the Service, including all software, designs, know-how, documentation, branding, and related intellectual property rights. No rights are granted to Customer except the limited right to use the Service during the applicable term and in accordance with these Terms.

Customer may not copy, modify, distribute, sell, lease, sublicense, or exploit the Service except as expressly permitted by these Terms or mandatory law.

16. Feedback

If Customer or its users provide suggestions, ideas, or other feedback about the Service ("Feedback"), Glimpze may use that Feedback without restriction or obligation, including to operate, develop, and improve the Service. Feedback is provided voluntarily and is not Confidential Information or Customer Content.

17. Data Protection and Privacy

Our processing of personal data relating to the Service is described in our Privacy Policy. Customer acknowledges that, depending on how Customer uses the Service, Customer may act as a controller or equivalent business for personal data collected through Customer's websites, while Glimpze may act as a processor or service provider for portions of that processing.

Where Customer requires a data processing agreement to use the Service in compliance with applicable data protection law, Glimpze makes its standard Data Processing Agreement (DPA) available on request, and the DPA is incorporated into these Terms by reference once executed. Glimpze's standard DPA addresses applicable data protection laws, including the EU GDPR, the UK GDPR, the Swiss FADP, and the California Consumer Privacy Act (CCPA), and confirms that Customer Content is not used to train AI models. Customer is responsible for determining whether additional contractual documentation is required for Customer's use case.

18. Warranties; Disclaimer

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis. Glimpze disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, or error-free operation.

19. Limitation of Liability

Nothing in these Terms excludes or limits either party's liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, for a party's wilful misconduct, or for any other liability that cannot lawfully be excluded or limited.

Subject to the paragraph above, to the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, anticipated savings, data, or business interruption, in each case arising out of or related to these Terms or the Service, whether in contract, tort (including negligence), or otherwise, even if advised of the possibility of such damages.

Subject to the first paragraph above, and except for the Excluded Claims below, each party's total aggregate liability arising out of or related to these Terms or the Service will not exceed the total fees paid or payable by Customer for the Service in the twelve (12) months immediately preceding the event giving rise to the liability. For Customers on a free plan, or where such fees are less than EUR 100, this cap will be EUR 100. This is a single aggregate cap across all claims and does not reset per claim.

"Excluded Claims" means: (a) Customer's obligation to pay fees due under these Terms; (b) Customer's indemnification obligations under Section 20; and (c) Customer's infringement or misuse of Glimpze's intellectual property rights. Excluded Claims are not subject to the aggregate cap above but remain subject to the exclusion of indirect and consequential damages.

20. Indemnification

Customer will defend, indemnify, and hold harmless Glimpze, its affiliates, and their respective directors, officers, employees, and contractors from and against any third-party claims, and any resulting losses, liabilities, damages, judgments, penalties, costs, and expenses (including reasonable legal fees), arising out of or related to: (a) Customer Content; (b) Customer's deployment or use of the Service, including visitor tracking, messaging, calls, forms, and integrations; (c) Customer's breach of these Terms; or (d) Customer's violation of applicable law or third-party rights.

21. Force Majeure

Neither party will be liable for any delay or failure to perform (other than payment obligations) to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, governmental action, failures of the internet or telecommunications, power failures, and failures or disruptions of third-party services or infrastructure.

22. Export Controls and Sanctions

Customer must comply with all applicable export control, trade, and economic sanctions laws. Customer represents that it is not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive sanctions, and that it is not a person with whom dealings are prohibited under applicable sanctions laws. Customer must not use or make the Service available in violation of such laws.

23. Governing Law and Venue

These Terms are governed by the laws of Denmark, excluding its conflict-of-laws rules. The courts of Denmark will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, unless mandatory law requires otherwise.

24. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we may provide notice through the Service, by email, or by updating the effective date above. Continued use of the Service after the updated Terms become effective constitutes acceptance of the revised Terms.

25. General

These Terms, together with any order form, subscription page, or other written agreement expressly incorporated by reference, form the entire agreement between Customer and Glimpze regarding the Service. If there is a conflict between these Terms and an executed order form or master subscription agreement, the more specific written agreement will control to the extent of the conflict.

Customer may not assign these Terms without our prior written consent, except in connection with a merger, acquisition, or sale of substantially all of Customer's assets. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.

We may provide notices to Customer through the Service or by email to the account's registered address; Customer must send legal notices to Glimpze using the contact details in Section 26. These Terms do not create any third-party beneficiary rights. The parties are independent contractors, and these Terms do not create any partnership, agency, joint venture, or employment relationship.

Any provision that by its nature should survive termination — including Sections 5, 6, 12, 13, 14, 15, 16, 18, 19, 20, 23, and 25 — will survive. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect. A failure to enforce any provision is not a waiver.

26. Contact

If you have questions about these Terms, please contact us at support@glimpze.io.

Glimpze ApS
CVR no. 46352092
Porcelaenshaven 26
2000 Frederiksberg
Denmark